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Shipping and Returns Policy

Product supply
All shipments are made by "Israel postal service" or licensed private courier companies and according to the terms of service with them.

You can track the package at

Each product ordered will be handled within up to 2 business days according to the Israeli business calendar, from the time of ordering. In general, the package will be sent to 14 business days for delivery from the date of the order unless there is a problem in the supply of the product that is out of the site control – on which the client will be updated.

The site will not be responsible for any damage that may be caused to the package after it has been delivered to the courier.
Site Glam Guru will not be responsible for any delay in supply and / or non-delivery of ordered products, which was caused by force majeure and / or events that are not under the control of site administrators, including strikes and lockouts in the economy, different means of transport, mail services in Israel and, blocking access routes to the client's behalf, and the like.

Product return and cancellation of a transaction

You can cancel any purchase in the site by email request to [email protected] or PO Box 8510, Tel Aviv 6108401 within up to 24 hours from the day of order.

Cancellation of the reservation will be according to the terms of the provisions of the Consumer Protection Law – 1981 in Israel.

Return shipments can be made from the store within 14 days of receiving it at the expense of the purchaser by registered mail at the whole, not opened and in its original packaging.
Any cancellation of a transaction cancellation fee will be deducted 5% of the transaction value, or 25usd, whichever is lower.

You must check the product upon receipt. If you find a defective product, send it to us in its original packaging within 14 days of the date you received it to you and we will replace it with a new product. Send defective product after 14 days will not be replaced.

In the case of factors and / or events not under the control of Glam Guru, whether faults will the computer and / or phone systems and / or in the event of hostilities, and / or an emergency, the owners of the site can the cancel any specific order.